Frequently Asked Questions
Yes, you need to follow our quick and easy steps to create an account to order from us. This means that we can hold your details to speed up any future orders. We can also keep you informed about any special offers and new products.
When you register an account with us, you can choose to subscribe to our email newsletters, or choose not to. If you wish to change your mind in the future, you can do this via our website using your account information (username and password).
You will be charged for the order once you have confirmed your purchase.
If you wish to cancel an order you need to email us as soon as possible at firstname.lastname@example.org. If your order has been sent, you will need to follow our returns policy for an exchange or refund.
We can send orders outside the UK. However, we are a UK website and operate under UK law. Please note our delivery charges outside the UK are £12 to EU countries and £15 for the rest of the world. If you are outside of the UK, you also need to be aware that your order may be subject to local taxes and customs charges.
At Rockley Cove we use the latest technology and security standards which allow us to accept payments securely and protect consumers from data breaches and other fraud.
All our payments and associated payment information is handled through Elavon. Rockley Cove itself does not handle your payment information. You can be reassured that Elavon’s SSLcertificate and PCI DSS (Payment Card Industry Data Security Standard) compliance ensure the highest levels of security.
We’d love to hear from you, whether it’s to ask a question, give us feedback or check on an order.
Contact us via:
Facebook Rockley Cove
Email us at email@example.com (We love to talk, so make sure to note your phone number with your enquiry if you’d like us to call you.)
Telephone us on 0843 2897887 (leave a message if we are not free immediately and we will call you back – promise!)
If your child is between sizes, we recommend that you buy the bigger size, unless they are particularly small for their age band. Rockley Cove products are made of good quality, high stretch fabric with stretch lining too (except rash vests which are unlined so that they are not heavy when wet). We find that, even in a size bigger, the bikini pants for example didn’t look loose and baggy when we tested them widely on our daughters, nieces and friends’ children, even if there was room for growth.
It’s important for sun safety that rash vests, for example, aren’t too short as exposed skin on the lower back when children are bending over and playing can result in sunburn. So, to help you buy the best size, we have given you the exact length of the rash vests from the back neck seam to hem.
The printed and solid colour material of Rockley Cove products are 80% nylon and 20% elastane. All of the printed and solid colour fabric is treated with UPF 50+
The front of the bikini tops are lined and all of the bikini pants are fully lined – front and back. The lining is a super soft, stretchy white 90% polyester and 10% elastane.
UPF stands for Ultraviolet Protection Factor and indicates how much of the sun's ultraviolet radiation is absorbed by a fabric. The less ultraviolet radiation a fabric absorbs, the more protection it provides our skin from sunburn after prolonged periods in the sun.
Beachwear with a UPF rating of 50 will allow only 1/50th of the sun's powerful rays to pass through, ensuring that 97.5 to 99+ percent of ultraviolet radiation from the sun is blocked.
According to the world renowned Australian National Standards Body’s ‘Evaluation and classification of sun protective clothing’ only clothing made from fabric which has a UV protection category of at least 40 can be claimed to provide ‘excellent protection’ for skin . Rockley Cove products have all passed the stringent requirements of this standard (AS/NZS 4399:1996) to be classed as providing ‘excellent’ UV protection.
Rockley Cove beachwear is washable at 30 degrees. We recommend rinsing your Rockley Cove beachwear in clean water after every use – especially if it has been in contact with salt or chlorinated water.
You should dry your Rockley Cove beachwear flat and away from direct sunlight or heat. You should not use bleach, dry clean or iron Rockley Cove products.
.... simply a fun name we thought of to call our first Rockley Cove collection – like ‘tankini’ and Burqini/Burkini® - it combines the words rash vest and bikini in one word to describe our three-piece matching rash vest and bikini sets.
To choose your Rashkini® set, follow three simple steps:
1. Choose your favourite Rockley Cove print: Abstract Floral, Geometric, Graphic Daisy or Modern Dot.
2. Select which bikini you like best: knot-side pants with halter top, shorts pants with strappy top or skirt pants with strappy top.
3. Add your matching rash vest.
We use Royal Mail for our deliveries. Parcels will be sent within a day of placing your order and should take 3-5 days to arrive, although it will often be quicker.
We charge £3.95 for standard UK postage. Postage is free in the UK with order over £60. Parcels to the EU are charged £12 and parcels to the rest of the world are charged £15.
Returns / Exchanges
If you are not happy with your purchase for any reason, please return it to us within 14 days of receipt, in its original packaging wherever possible. It would really help us if you let us know what the problem was and if there is anything we can do to put it right. This does not mean that we will quibble over returns, just that we want to make our products and service the very best they can be.
Please download a returns form and return with your package:
80 Clophill Road
Beds MK45 2AA
Please allow 14 days from returning the item to receive a refund.
You will be required to arrange and pay for the return of any items to us, except where the item is faulty. We will pay the postage for any replacements where you have requested an exchange.
Incorrect or Missing Items
It’s highly unusual, but not impossible, that you might be sent the wrong item/colour or size by mistake! Please let us know by email. You will need to return the item to us and upon receipt we will send out the correct item and refund your postage costs with our apologies.
Your UK statutory rights are not affected by our returns policy.